Frequently Asked Questions

1. Is it possible to place one order for siblings at the same time?

Yes! Click under the access code login on "Did you get another access code?". You can enter up to five access codes at the same time. This way you will be able to view all available photos. By combining your order in this way you get a discount and save shipping costs.

2. I have an access card with an access code - how do I order my photos?

If you have a received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album".

3. I received an email with login information - how do I order photos?

After you have placed an order or register in our online shop, you will receive an email with login credentials. Using your email and this new password, you can use the "Customer Login" to enter your personal gallery, order photos and check the status of your orders.

5. Where can I see the status of my order?

The easiest way is to click over the link in your order confirmation email. Alternatively, you can log in with your password and email address you received by email. The order details can be found then under "My Account".

6. How long does the delivery take?

The delivery time depends on the one hand by the payment, the products you order and the type of delivery process. First, in order for the order to be processed the payment should be confirmed. Orders applying for free delivery to school are processed as batch 5-10 business days after the deadline. Delivery may also depend on the type of products being ordered.

7. Is the logo (watermark) going to be removed from the image?

Of course! The watermark is only used to protect against illegal downloads.

8. What is the quality of prints, posters, etc.?

We are committed to offering only the highest quality. If you are not satisfied with the quality with your photo products do not hesitate to get in touch. We are committed to your satisfaction.

9. Can I adjust the crop?

Yes, you can do this in the cart. If you shrink the image section, an enlargement of the respective area is created. Look for the stars that indicate to you whether the photo's resolution is sufficient for the enlargement.

10. I rarely order online - how can I order my photos here?

Select a photo that you like from your album and click "Order photo '. Then select the product of your choice, enter the desired quantity and click on  "Add to basket". When you have all the photos you like on your shopping basket, click the top right of "Basket" and follow the instructions.


FEEL FREE TO CALL US ON +44 (0) 207 183 8683